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2024 Latin America Executive Team – Institutional Investor Small Caps – Financials NonbanksCategory: Company Board Placement: First place Category: Best IR Program Placement: Second place Category: Best IR Team Placement: Second place Category: Best CEO Winner: Marcos Ribeiro Leite Placement: Second place Category: Best IR Professional Winner: Pedro Alvarenga Placement: Second place |
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2023 ABT AwardCompany of the Year 2023 Case: Streaming learning – Using virtual reality to provide different perspectives in UX Case: Agility in the search for information Case: Talent in Customer Service Case: Essential – Adapting the learning process through competencies and generations Case: Those Who Know Their Customers Sell More |
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2021 Smart Customer AwardCase: An employee’s memorable experience has a direct influence on the customer experience |
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Cliente SA 2020 AwardCase: From the first contact to N4 – excellence in digital sales conversions Case: X-treme – Digital Transformation |
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2020 ABT AwardCase: Online Technical Support – Telecom Segment Case: I Banqi- Store, The Brand’S Showcase Case: Hr – Digital Hr – Overcoming The Unemployment Crisis Amid The Pandemic |
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2019 Best Performance AwardCase: Collection 5.0: A natural way to recover credit and customers Case: VW Consortium – Artificial Intelligence plus Human Intelligence: Transforming Results Case: Welcome… Because first impressions are the most lasting Case: Collection 5.0 – A natural way to recover credit and customers |
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2019 ABT AwardCase: Artificial Intelligence plus Human Intelligence: Transforming Results Case: HR – Hands-on Experience for Beginners – Learning from Practice Case: Welcome… Because first impressions are the most lasting Case: Collection 5.0 – A natural way to recover credit and customers |
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2019 Smart Customer AwardCase: Collection 5.0: A natural way to recover credit and customers Case: VW Consortium – Artificial Intelligence plus Human Intelligence: Transforming Results Case: High proficiency: choices that can make difference |
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XVIII ABT PRIZECase: Robot Way: Optimizing a valuable time! Case: Speed and High Performance in Sales Operations Case: High proficiency: choices that can make difference Case: Implantation in waves: successful phases |
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BEST PERFORMANCE 2018Case: Chat Bot, technology in favor to customer Case: Speed and High Performance in Sales Operations |
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Modern Consumer AwardCSU winner in the category “Technical Support – Medium Operations” |
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2018 Smart PrizeCase: CSU.Insights Case: Using the technology in favor of the process |
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XVII ABT PrizeCase: Natura Attendance Centralization Case: Transforming Attendance into Relationship Case: CSU Insights – Limitless Analythics Case: CSU Collections Case: CSU – Taking care of mommies to them take care of their babies |
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BEST PERFOMANCE 2017Case: Transforming Attendance into Relationship Case: Relationship in Collection and Maximization in Results |
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Smart Prize 2017Case: Transforming Attendance into Relationship Case: Leadership Training in Problem Solving |
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CIC Prize 2017Case: CSU – Insights Case: Transforming Attendance into Relationship |
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XVI Prêmio ABTGold: Silver: Bronze: |
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Smart Prize 2016Case: “Ombudsman Response according to the criticality of the client” Case: “Client’s Experience – Comgás” |
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CIC Prize 2016Winner case in partnership with NET: Case: “Best integration project Net Recuperação” |
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Prêmio Ouvidorias Brasil 2016 - AbrarecCOMGÁS as one of the best Ombudsmen in Brazil. |
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XV Prêmio ABTGold: Silver: Bronze: |
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XIV Prêmio ABTGold: Silver: Bronze: |
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Conarec– CSU Contact – Best social networks customer service |
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National Teleservices AwardCSU Contact – Best credit & collection operations |
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XIII ABT GarridoCSU Contact – Company excellence in contact center |
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National Teleservices Award– Csu Contact – National Teleservices Award |
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XII ABT Garrido– Csu Contact – XII ABT Garrido |
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MARKETING BESTCSU Acquirer – Marketing Best |
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National Teleservices AwardCsu Contact – National Teleservices Award |
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XI ABT GarridoCSU Contact – XI ABT Garrido |
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National Teleservices AwardCsu Contact – National Teleservices Award |
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2nd rank in ABRASCA Annual ReportCsu CardSystem – 2nd rank in ABRASCA Annual Report |
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National Teleservices AwardCsu Contact – National Teleservices Award |
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Contact Center Quality Standards Award (Consumidor Moderno Magazine)Csu CardSystem – Best Operation in Telecommunications |
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Marketing Best 20 Years Special EditionHonored as one of the leading companies in the 20 years of the Marketing Best awards |
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Consumidor Moderno Magazine Quality Standards in Contact Center AwardBest active sales operation |
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ADVB - Top de MarketingCSU: 15 years revolutionizing the market – the challenges of listing on the stock exchange in 2006 |
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ABEMD - Direct Marketing Award– Santander Banespa relationship initiatives SuperBonus program (categories B and C financial products and services cards and banks – campaign) |
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ADVB - Top de MarketingCSU CardSystem: Innovation, consolidation and growth |
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Marketing Best - Social Responsibility– CSU Institute – Redeployment in the job market through digital inclusion |
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Marketing Best– CSU CardSystem: innovation, consolidation and growth |
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ADVB - Top de Marketing– CSU 12 years, global technology and performance |
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Marketing Best - Responsabilidade Social– Instituto CSU – Center for technological training for the unemployed |
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Marketing Best– CSU CardSystem revolutionizes the payment methods market |
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ABEMD - Direct Marketing Award– HSBC relationship program: HSBC Benefits and Rewards Club (Category: financial products and services, cards and banks, B2C program) |
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ADVB - Top de Marketing– CSU.Contact: the largest independent call center in only three years |
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MARKETING BEST– CSU Credit & Risk, Latin America‘s largest collection company in only three year |
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ADVB - Top de Marketing– CSU Credit & Risk – Latin America‘s largest collection Company in only two year |
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Marketing Best– CSU CSU.Contact, the fastest-growing call center company in Brazil |
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Ernest & Young - Entrepreneur of the year– Marcos Ribeiro Leite |
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MARKETING BEST– CSU 10 years – Best year in its history amid world crisis |
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ABEMD - Direct Marketing Award– Upselling Santander card (Category: B2C campaign, Telemarketing, Product) |
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Gazeta Mercantil - 90s Highlights– Outsourcing of credit processing and management |
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ADVB - Top de Marketing– MarketSystem: loyalty marketing – from strategy to action – Innovative proposition and astounding success |
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ADVB - Top de Marketing– CSU CardSystem: revolutionizing and capturing 100% of the electronic voucher market |
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Computerworld Newspaper - 100 Top IT Companies– Outsourcing of the processing segment |
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ADVB - Top de Marketing– CSU CardSystem – Prospering during crisis |
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ADVB - Top de Internet– www.csu.com.br |
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Marketing Best - Best of the 20th Century– Honored as one of the major companies in the 20th Century |
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Marketing Best– CSU CardSystem – Growth despite global crisis |
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ADVB - Top de Marketing– CSU PaySystem: the success of the new private label model |
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ADVB - Top de Marketing– CSU.Contact: How to Outsource a Public Telephone Service while Increasing Quality and Reducing Costs |
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Marketing Best - Melhores da Década– Recognition of the company’s ability to react to sensitive changes in the market, with the creation of a new card management company that, with only a few years of existence, is already known for the excellence of its marketing Marketingbest |
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Marketing Best– B2B marketing, CSU CardSystem, the most advanced stage in relationship with clients |
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ADVB - Top de Marketing– CardSystem Upsi relationship marketing: total satisfaction and full retention |
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Marketing Best– CardSystem Upsi relationship marketing: total satisfaction and full retention |
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ADVB - Top de Marketing– Pioneira e Líder da Administração de Cartões de Crédito para Terceiros |
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Marketing Best– Innovative Credit Card Sales Strategy |
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Marketing Best– CardSystem Upsi, Credit Card Management for Third Parties |