2024 Latin America Executive Team – Institutional Investor Small Caps – Financials Nonbanks
Category: Company Board
Placement: First place
Category: Best IR Program
Placement: Second place
Category: Best IR Team
Placement: Second place
Category: Best CEO
Winner: Marcos Ribeiro Leite
Placement: Second place
Category: Best IR Professional
Winner: Pedro Alvarenga
Placement: Second place
2023 ABT Award
Company of Excellence in Contact Center (customer experience)
Case: Streaming learning – Using virtual reality to provide different perspectives in UX
Category: Process Innovation (CSU RH)
Trophy: Gold
Case: Agility in the search for information
Category: Commercial Operations (CSU Operations)
Trophy: Gold
Case: Talent in Customer Service
Category: People Management
Trophy: Silver
Client: Natura
Case: Essential – Adapting the learning process through competencies and generations
Category: Innovation in Products and Customer Services (CSU RH)
Trophy: Bronze
Case: Those Who Know Their Customers Sell More
Category: Commercial Operations
Trophy: Bronze
Client: Ticket
2021 Smart Customer Award
Case: An employee’s memorable experience has a direct influence on the customer experience
Category: Capacity Building
Trophy: Silver
Cliente SA 2020 Award
Case: From the first contact to N4 – excellence in digital sales conversions
Category: The Leader in Sales and Telesales Strategy
Trophy: Gold
Case: X-treme – Digital Transformation
Category: The Leader in Visionary Projects
Trophy: Bronze
2020 ABT Award
Visita Técnica Virtual – Segmento Telecom
Categoria: Inovação E Soluções Tecnológicas (Terceirizada)
Troféu: Prata
Case: I Banqi- Store, A Vitrine Da Marca
Categoria: Atendimento Por Redes Sociais (Terceirizada)
Troféu: Prata
Case: Rh Digital – Vencendo A Crise De Empregabilidade Na Pandemia
Categoria: Gestão De Pessoas (Terceirizada)
Troféu: Prata
2019 Best Performance Award
Case: Collection 5.0: A natural way to recover credit and customers
Category: Excellence in Digital Collection – Implementation of digital platforms/automatic negotiation
Trophy: Gold
Client: Natura
Case: VW Consortium – Artificial Intelligence plus Human Intelligence: Transforming Results
Category: Excellence in Telesales
Trophy: Gold
Client: Banco Volkswagen
Case: Welcome… Because first impressions are the most lasting
Category: Innovative Processes (Outsourced)
Trophy: Silver
Case: Collection 5.0 – A natural way to recover credit and customers
Category: Innovation and Technological Solutions (Outsourced)
Trophy: Bronze
Client: Natura
2019 ABT Award
Case: Artificial Intelligence plus Human Intelligence: Transforming Results
Category: Customer Service Operations (Outsourced)
Trophy: Gold
Case: HR – Hands-on Experience for Beginners – Learning from Practice
Category: People Management (Outsourced)
Trophy: Silver
Case: Welcome… Because first impressions are the most lasting
Category: Innovative Processes (Outsourced)
Trophy: Silver
Case: Collection 5.0 – A natural way to recover credit and customers
Category: Innovation and Technological Solutions (Outsourced)
Trophy: Bronze
Client: Natura
2019 Smart Customer Award
Case: Collection 5.0: A natural way to recover credit and customers
Category: Customer Relationship Technology
Trophy: Gold
Client: Natura
Case: VW Consortium – Artificial Intelligence plus Human Intelligence: Transforming Results
Category: Digital Relationship
Trophy: Silver
Client: Banco Volkswagen
Case: High proficiency: choices that can make difference
Category: Customer Services Operations
Trophy: Gold
Client: Hyundai
XVIII ABT PRIZE
Case: Robot Way: Optimizing a valuable time!
Category: Processes Innovation
Trophy: Gold
Client: Natura
Case: Speed and High Performance in Sales Operations
Category: Speed and High Performance in Sales Operations
Trophy: Gold
Client: Claro Brasil
Case: High proficiency: choices that can make difference
Category: Customer Services Operations
Trophy: Gold
Client: Hyundai
Case: Implantation in waves: successful phases
Category: SAC – Serviços de Atendimento ao Cliente (Customer Services)
Trophy: Bronze
Client: Volkswagen Financial Services
BEST PERFORMANCE 2018
Case: Chat Bot, technology in favor to customer
Category: Excellence in Customer/Consumer Digital Service
Trophy: Silver
Client: COMGÁS
Case: Speed and High Performance in Sales Operations
Category: Technological Innovation
Trophy: Bronze
Client: Claro Brasil
Modern Consumer Award
CSU winner in the category “Technical Support – Medium Operations”
2018 Smart Prize
Case: CSU.Insights
Category: Innovation in the Relationship
Trophy: Silver
Client: CSU. Contact Portfolio Product
Case: Using the technology in favor of the process
Category: Technology for Relationship
Trophy: Gold
Client: Comgás
XVII ABT Prize
Case: Natura Attendance Centralization
Category: Integrated Attendance (Outsourced)
Trophy: Gold
Client: Natura
Case: Transforming Attendance into Relationship
Category: Innovation on Products and Processes (Outsourced)
Trophy: Bronze
Client: Comgás
Case: CSU Insights – Limitless Analythics
Category: Quality Management (Outsourced)
Trophy: Bronze
Case: CSU Collections
Category: Technological Innovation
Trophy: Silver
Case: CSU – Taking care of mommies to them take care of their babies
Category: Social Responsability (Outsourced)
Trophy: Silver
BEST PERFOMANCE 2017
Case: Transforming Attendance into Relationship
Category: Technological Innovations on Client Relationship
Trophy: Gold
Client: Banking segment client
Case: Relationship in Collection and Maximization in Results
Category: Excellence in Collection Operations Practices
Trophy: Gold
Client: Natura
Smart Prize 2017
Case: Transforming Attendance into Relationship
Category: Respect for the client
Trophy: Gold
Client: Comgás
Case: Leadership Training in Problem Solving
Category: Relationship with the internal audience
Trophy: Silver
Client: Comgás
CIC Prize 2017
Case: CSU – Insights
Category: Best Consulting Project
Trophy: Gold
Case: Transforming Attendance into Relationship
Category: Best BKO Operation
Trophy: Silver
Client: Comgás
XVI Prêmio ABT
Gold:
– CSU Contact – Excellence Prize – Best Contact Center Company in 2016
– CSU Contact – Quality Management– “Insights CSU.Contact” Project
Silver:
– CSU Contact – Digital Innovation – The Well Being Formula – Natura Case History
– CSU Contact – Innovation in Products and Processes – Ombudsman’s Response according to the criticality of the client (SLA excellence) – Comgás Case History
– CSU Contact – Innovation in Products and Processes – Ombudsman’s Response according to the criticality of the client (SLA excellence) – Comgás Case History
Bronze:
– CSU Contact – Technological Innovation – Quick Retention of URA and speedy search for information – Banco BMG Case History
Smart Prize 2016
Case: “Ombudsman Response according to the criticality of the client”
Category: Respect to the client
Trophy: Gold
Client: Comgás
Case: “Client’s Experience – Comgás”
Category: Innovation in Relationship
Trophy: Bronze
Client: Comgás
CIC Prize 2016
Winner case in partnership with NET:
Case: “Best integration project Net Recuperação”
Category: Collection
Trophy: Bronze
Client: NET
Prêmio Ouvidorias Brasil 2016 – Abrarec
COMGÁS as one of the best Ombudsmen in Brazil.
XV Prêmio ABT
Gold:
– CSU Contact – Excellence Prize – Best Contact Center Company in 2015
– CSU Contact – Most Winning Companies over the 15 Years of the ABT Awards
– CSU Contact – Social Media and Internet – CSU’s Strategy to Improve SAC 2.0 – The Natura Case History
– CSU Contact – Receptive Operations – Efficiency with Effectiveness. That’s Our Motto! The Comgás Case History
Silver:
– CSU Contact – Social Media and Internet – Turning Clients into Fans – The Net Case History
– CSU Contact – Receptive Operations – People, Processes and Technology – The Natura Case History
Bronze:
– CSU Contact – Innovation and Processes – Automating Processes and Reducing Costs – B. Brasil Case History
XIV Prêmio ABT
Gold:
– C360 – Relationship Decision and Multichannel Contact
– CSU Contact – Transforming critical customers into satisfied customers with revenue recovery
Silver:
– CSU Contact – Understand to Meet
Bronze:
– CSU Contact – Turning the game in the Collection of Sergipe/Banco do Brasil
Conarec
– CSU Contact – Best social networks customer service
National Teleservices Award
CSU Contact – Best credit & collection operations
XIII ABT Garrido
CSU Contact – Company excellence in contact center
National Teleservices Award
– Csu Contact – National Teleservices Award
XII ABT Garrido
– Csu Contact – XII ABT Garrido
MARKETING BEST
CSU Acquirer – Marketing Best
National Teleservices Award
Csu Contact – National Teleservices Award
XI ABT Garrido
CSU Contact – XI ABT Garrido
National Teleservices Award
Csu Contact – National Teleservices Award
2nd rank in ABRASCA Annual Report
Csu CardSystem – 2nd rank in ABRASCA Annual Report
National Teleservices Award
Csu Contact – National Teleservices Award
Contact Center Quality Standards Award (Consumidor Moderno Magazine)
Csu CardSystem – Best Operation in Telecommunications
Best Operation in the Financial Sector
CEO of the Year (Marcos Ribeiro Leite)
Marketing Best 20 Years Special Edition
Honored as one of the leading companies in the 20 years of the Marketing Best awards
Consumidor Moderno Magazine Quality Standards in Contact Center Award
Best active sales operation
ADVB – Top de Marketing
CSU: 15 years revolutionizing the market – the challenges of listing on the stock exchange in 2006
ABEMD – Direct Marketing Award
– Santander Banespa relationship initiatives SuperBonus program (categories B and C financial products and services cards and banks – campaign)
ADVB – Top de Marketing
CSU CardSystem: Innovation, consolidation and growth
Marketing Best – Social Responsibility
– CSU Institute – Redeployment in the job market through digital inclusion
Marketing Best
– CSU CardSystem: innovation, consolidation and growth
ADVB – Top de Marketing
– CSU 12 years, global technology and performance
Marketing Best – Responsabilidade Social
– Instituto CSU – Center for technological training for the unemployed
Marketing Best
– CSU CardSystem revolutionizes the payment methods market
ABEMD – Direct Marketing Award
– HSBC relationship program: HSBC Benefits and Rewards Club (Category: financial products and services, cards and banks, B2C program)
ADVB – Top de Marketing
– CSU.Contact: the largest independent call center in only three years
MARKETING BEST
– CSU Credit & Risk, Latin America‘s largest collection company in only three year
ADVB – Top de Marketing
– CSU Credit & Risk – Latin America‘s largest collection Company in only two year
Marketing Best
– CSU CSU.Contact, the fastest-growing call center company in Brazil
Ernest & Young – Entrepreneur of the year
– Marcos Ribeiro Leite
MARKETING BEST
– CSU 10 years – Best year in its history amid world crisis
ABEMD – Direct Marketing Award
– Upselling Santander card (Category: B2C campaign, Telemarketing, Product)
Gazeta Mercantil – 90s Highlights
– Outsourcing of credit processing and management
ADVB – Top de Marketing
– MarketSystem: loyalty marketing – from strategy to action – Innovative proposition and astounding success
ADVB – Top de Marketing
– CSU CardSystem: revolutionizing and capturing 100% of the electronic voucher market
Computerworld Newspaper – 100 Top IT Companies
– Outsourcing of the processing segment
ADVB – Top de Marketing
– CSU CardSystem – Prospering during crisis
ADVB – Top de Internet
– www.csu.com.br
Marketing Best – Best of the 20th Century
– Honored as one of the major companies in the 20th Century
Marketing Best
– CSU CardSystem – Growth despite global crisis
ADVB – Top de Marketing
– CSU PaySystem: the success of the new private label model
ADVB – Top de Marketing
– CSU.Contact: How to Outsource a Public Telephone Service while Increasing Quality and Reducing Costs
Marketing Best – Melhores da Década
– Recognition of the company’s ability to react to sensitive changes in the market, with the creation of a new card management company that, with only a few years of existence, is already known for the excellence of its marketing Marketingbest
Marketing Best
– B2B marketing, CSU CardSystem, the most advanced stage in relationship with clients
ADVB – Top de Marketing
– CardSystem Upsi relationship marketing: total satisfaction and full retention
Marketing Best
– CardSystem Upsi relationship marketing: total satisfaction and full retention
ADVB – Top de Marketing
– Pioneira e Líder da Administração de Cartões de Crédito para Terceiros
Marketing Best
– Innovative Credit Card Sales Strategy
Marketing Best
– CardSystem Upsi, Credit Card Management for Third Parties