Received Awards

2023 ABT Award

Company of the Year 2023
Company of Excellence in Contact Center (customer experience)

Case: Streaming learning – Using virtual reality to provide different perspectives in UX
Category: Process Innovation (CSU RH)
Trophy: Gold

Case: Agility in the search for information
Category: Commercial Operations (CSU Operations)
Trophy: Gold

Case: Talent in Customer Service
Category: People Management
Trophy: Silver
Client: Natura

Case: Essential – Adapting the learning process through competencies and generations
Category: Innovation in Products and Customer Services (CSU RH)
Trophy: Bronze

Case: Those Who Know Their Customers Sell More
Category: Commercial Operations
Trophy: Bronze
Client: Ticket

2021 Smart Customer Award

Case: An employee’s memorable experience has a direct influence on the customer experience
Category: Capacity Building
Trophy: Silver

Cliente SA 2020 Award

Case: From the first contact to N4 – excellence in digital sales conversions
Category: The Leader in Sales and Telesales Strategy
Trophy: Gold

Case: X-treme – Digital Transformation
Category: The Leader in Visionary Projects
Trophy: Bronze

2020 ABT Award

Case: Online Technical Support – Telecom Segment
Category: Innovation And Technological Solutions (Outsourced)
Trophy: Silver

Case: I Banqi- Store, The Brand’S Showcase
Category: Social Media Customer Service (Outsourced)
Trophy: Silver

Case: Hr – Digital Hr – Overcoming The Unemployment Crisis Amid The Pandemic
Category: People Management (Oursourced)
Trophy: Silver

2019 Best Performance Award

Case: Collection 5.0: A natural way to recover credit and customers
Category: Excellence in Digital Collection – Implementation of digital platforms/automatic negotiation
Trophy: Gold
Client: Natura

Case: VW Consortium – Artificial Intelligence plus Human Intelligence: Transforming Results
Category: Excellence in Telesales
Trophy: Gold
Client: Banco Volkswagen

Case: Welcome… Because first impressions are the most lasting
Category: Innovative Processes (Outsourced)
Trophy: Silver

Case: Collection 5.0 – A natural way to recover credit and customers
Category: Innovation and Technological Solutions (Outsourced)
Trophy: Bronze
Client: Natura

2019 ABT Award

Case: Artificial Intelligence plus Human Intelligence: Transforming Results
Category: Customer Service Operations (Outsourced)
Trophy: Gold

Case: HR – Hands-on Experience for Beginners – Learning from Practice
Category: People Management (Outsourced)
Trophy: Silver

Case: Welcome… Because first impressions are the most lasting
Category: Innovative Processes (Outsourced)
Trophy: Silver

Case: Collection 5.0 – A natural way to recover credit and customers
Category: Innovation and Technological Solutions (Outsourced)
Trophy: Bronze
Client: Natura

2019 Smart Customer Award

Case: Collection 5.0: A natural way to recover credit and customers
Category: Customer Relationship Technology
Trophy: Gold
Client: Natura

Case: VW Consortium – Artificial Intelligence plus Human Intelligence: Transforming Results
Category: Digital Relationship
Trophy: Silver
Client: Banco Volkswagen

Case: High proficiency: choices that can make difference
Category: Customer Services Operations
Trophy: Gold
Client: Hyundai

XVIII ABT PRIZE

Case: Robot Way: Optimizing a valuable time!
Category: Processes Innovation
Trophy: Gold
Client: Natura

Case: Speed and High Performance in Sales Operations
Category: Speed and High Performance in Sales Operations
Trophy: Gold
Client: Claro Brasil

Case: High proficiency: choices that can make difference
Category: Customer Services Operations
Trophy: Gold
Client: Hyundai

Case: Implantation in waves: successful phases
Category: SAC – Serviços de Atendimento ao Cliente (Customer Services)
Trophy: Bronze
Client: Volkswagen Financial Services

BEST PERFORMANCE 2018

Case: Chat Bot, technology in favor to customer
Category: Excellence in Customer/Consumer Digital Service
Trophy: Silver
Client: COMGÁS

Case: Speed and High Performance in Sales Operations
Category: Technological Innovation
Trophy: Bronze
Client: Claro Brasil

Modern Consumer Award

CSU winner in the category “Technical Support – Medium Operations”

2018 Smart Prize

Case: CSU.Insights
Category: Innovation in the Relationship
Trophy: Silver
Client: CSU. Contact Portfolio Product

Case: Using the technology in favor of the process
Category: Technology for Relationship
Trophy: Gold
Client: Comgás

XVII ABT Prize

Case: Natura Attendance Centralization
Category: Integrated Attendance (Outsourced)
Trophy: Gold
Client: Natura

Case: Transforming Attendance into Relationship
Category: Innovation on Products and Processes (Outsourced)
Trophy: Bronze
Client: Comgás

Case: CSU Insights – Limitless Analythics
Category: Quality Management (Outsourced)
Trophy: Bronze

Case: CSU Collections
Category: Technological Innovation
Trophy: Silver

Case: CSU – Taking care of mommies to them take care of their babies
Category: Social Responsability (Outsourced)
Trophy: Silver

BEST PERFOMANCE 2017

Case: Transforming Attendance into Relationship
Category: Technological Innovations on Client Relationship
Trophy: Gold
Client: Banking segment client

Case: Relationship in Collection and Maximization in Results
Category: Excellence in Collection Operations Practices
Trophy: Gold
Client: Natura

Smart Prize 2017

Case: Transforming Attendance into Relationship
Category: Respect for the client
Trophy: Gold
Client: Comgás

Case: Leadership Training in Problem Solving
Category: Relationship with the internal audience
Trophy: Silver
Client: Comgás

CIC Prize 2017

Case: CSU – Insights
Category: Best Consulting Project
Trophy: Gold

Case: Transforming Attendance into Relationship
Category: Best BKO Operation
Trophy: Silver
Client: Comgás

XVI Prêmio ABT

Gold:
– CSU Contact – Excellence Prize – Best Contact Center Company in 2016
– CSU Contact – Quality Management– “Insights CSU.Contact” Project

Silver:
– CSU Contact – Digital Innovation – The Well Being Formula – Natura Case History
– CSU Contact – Innovation in Products and Processes – Ombudsman’s Response according to the criticality of the client (SLA excellence) – Comgás Case History
– CSU Contact – Innovation in Products and Processes – Ombudsman’s Response according to the criticality of the client (SLA excellence) – Comgás Case History

Bronze:
– CSU Contact – Technological Innovation – Quick Retention of URA and speedy search for information – Banco BMG Case History

Smart Prize 2016

Case: “Ombudsman Response according to the criticality of the client”
Category: Respect to the client
Trophy: Gold
Client: Comgás

Case: “Client’s Experience – Comgás”
Category: Innovation in Relationship
Trophy: Bronze
Client: Comgás

CIC Prize 2016

Winner case in partnership with NET:

Case: “Best integration project Net Recuperação”
Category: Collection
Trophy: Bronze
Client: NET

Prêmio Ouvidorias Brasil 2016 - Abrarec

COMGÁS as one of the best Ombudsmen in Brazil.

XV Prêmio ABT

Gold:
– CSU Contact – Excellence Prize – Best Contact Center Company in 2015
– CSU Contact – Most Winning Companies over the 15 Years of the ABT Awards
– CSU Contact – Social Media and Internet – CSU’s Strategy to Improve SAC 2.0 – The Natura Case History
– CSU Contact – Receptive Operations – Efficiency with Effectiveness. That’s Our Motto! The Comgás Case History

Silver:
– CSU Contact – Social Media and Internet – Turning Clients into Fans – The Net Case History
– CSU Contact – Receptive Operations – People, Processes and Technology – The Natura Case History

Bronze:
– CSU Contact – Innovation and Processes – Automating Processes and Reducing Costs – B. Brasil Case History

XIV Prêmio ABT

Gold:
– C360 – Relationship Decision and Multichannel Contact
– CSU Contact – Transforming critical customers into satisfied customers with revenue recovery

Silver:
– CSU Contact – Understand to Meet

Bronze:
– CSU Contact – Turning the game in the Collection of Sergipe/Banco do Brasil

Conarec

– CSU Contact – Best social networks customer service

National Teleservices Award

CSU Contact – Best credit & collection operations

XIII ABT Garrido

CSU Contact – Company excellence in contact center

National Teleservices Award

– Csu Contact – National Teleservices Award

XII ABT Garrido

– Csu Contact – XII ABT Garrido

MARKETING BEST

CSU Acquirer – Marketing Best

National Teleservices Award

Csu Contact – National Teleservices Award

XI ABT Garrido

CSU Contact – XI ABT Garrido

National Teleservices Award

Csu Contact – National Teleservices Award

2nd rank in ABRASCA Annual Report

Csu CardSystem – 2nd rank in ABRASCA Annual Report

National Teleservices Award

Csu Contact – National Teleservices Award

Contact Center Quality Standards Award (Consumidor Moderno Magazine)

Csu CardSystem – Best Operation in Telecommunications
Best Operation in the Financial Sector
CEO of the Year (Marcos Ribeiro Leite)

Marketing Best 20 Years Special Edition

Honored as one of the leading companies in the 20 years of the Marketing Best awards

Consumidor Moderno Magazine Quality Standards in Contact Center Award

Best active sales operation

ADVB - Top de Marketing

CSU: 15 years revolutionizing the market – the challenges of listing on the stock exchange in 2006

ABEMD - Direct Marketing Award

– Santander Banespa relationship initiatives SuperBonus program (categories B and C financial products and services cards and banks – campaign)

ADVB - Top de Marketing

CSU CardSystem: Innovation, consolidation and growth

Marketing Best - Social Responsibility

– CSU Institute – Redeployment in the job market through digital inclusion

Marketing Best

– CSU CardSystem: innovation, consolidation and growth

ADVB - Top de Marketing

– CSU 12 years, global technology and performance

Marketing Best - Responsabilidade Social

– Instituto CSU – Center for technological training for the unemployed

Marketing Best

– CSU CardSystem revolutionizes the payment methods market

ABEMD - Direct Marketing Award

– HSBC relationship program: HSBC Benefits and Rewards Club (Category: financial products and services, cards and banks, B2C program)

ADVB - Top de Marketing

– CSU.Contact: the largest independent call center in only three years

MARKETING BEST

– CSU Credit & Risk, Latin America‘s largest collection company in only three year

ADVB - Top de Marketing

– CSU Credit & Risk – Latin America‘s largest collection Company in only two year

Marketing Best

– CSU CSU.Contact, the fastest-growing call center company in Brazil

Ernest & Young - Entrepreneur of the year

– Marcos Ribeiro Leite

MARKETING BEST

– CSU 10 years – Best year in its history amid world crisis

ABEMD - Direct Marketing Award

– Upselling Santander card (Category: B2C campaign, Telemarketing, Product)

Gazeta Mercantil - 90s Highlights

– Outsourcing of credit processing and management

ADVB - Top de Marketing

– MarketSystem: loyalty marketing – from strategy to action – Innovative proposition and astounding success

ADVB - Top de Marketing

– CSU CardSystem: revolutionizing and capturing 100% of the electronic voucher market

Computerworld Newspaper - 100 Top IT Companies

– Outsourcing of the processing segment

ADVB - Top de Marketing

– CSU CardSystem – Prospering during crisis

ADVB - Top de Internet

– www.csu.com.br

Marketing Best - Best of the 20th Century

– Honored as one of the major companies in the 20th Century

Marketing Best

– CSU CardSystem – Growth despite global crisis

ADVB - Top de Marketing

– CSU PaySystem: the success of the new private label model

ADVB - Top de Marketing

– CSU.Contact: How to Outsource a Public Telephone Service while Increasing Quality and Reducing Costs

Marketing Best - Melhores da Década

– Recognition of the company’s ability to react to sensitive changes in the market, with the creation of a new card management company that, with only a few years of existence, is already known for the excellence of its marketing Marketingbest

Marketing Best

– B2B marketing, CSU CardSystem, the most advanced stage in relationship with clients

ADVB - Top de Marketing

– CardSystem Upsi relationship marketing: total satisfaction and full retention

Marketing Best

– CardSystem Upsi relationship marketing: total satisfaction and full retention

ADVB - Top de Marketing

– Pioneira e Líder da Administração de Cartões de Crédito para Terceiros

Marketing Best

– Innovative Credit Card Sales Strategy

Marketing Best

– CardSystem Upsi, Credit Card Management for Third Parties